FAQ

General FAQs

Q: Is Shop Purple Umbrella an American business? A: Yes. Shop Purple Umbrella is a woman-owned small business based in Midtown Manhattan, New York City. We priortize products from small American makers across the country including makers in Austin Texas, Atlanta Georgia and Queens New York.

Q: Do you have a retail location? A: We are online only. No retail location currently — but everything ships directly to your door.

Q: Do you ship outside the United States? A: Not at this time. We currently ship to US residents only.

Q: Why is my order shipping in multiple packages? A: We work with several small American makers and fulfillment centers to get your order to you as quickly as possible. Different items may arrive separately but everything is on its way.

Q: What is your return policy? A: Please reach out to us directly at leigh@shoppurpleumbrella.com and we will make it right.

Q: How can I contact you? A: Email is the best way to reach us at leigh@shoppurpleumbrella.com. We personally read and respond to every message.

Q: Are your products sustainable and non-toxic? A: We carefully curate products from makers who prioritize clean, non-toxic ingredients and sustainable practices. You will find details about each product's materials and origins on the individual product pages.